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User Research Articles

Written by thoughtbot, your expert partner for design and development.

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    • Design
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  1. What is design debt?

    Paying down your product design debt enables you to hit the product metrics you are working towards like acquisition and retention. Let’s take a look at what design debt encompasses and some small projects to get you started.

    Lindsey Christensen
    February 22, 2021
    • Design
    • Product Design
    • User Research
    • Usability Testing
  2. Undercover Founder

    Drift can happen between business goals and boots on the ground. When that happens, problems arise.

    Eric Bailey
    January 5, 2021
    • User Experience
    • User Research
    • Product Design
  3. New Online Workshop: Patient has entered the chat!

    Join thoughtbot Design Director Jaclyn Perrone for a fireside chat with Mallory McMillan, User Researcher at Seven, to uncover the challenges and triumphs of conducting remote user research for health tech.

    Jaclyn Perrone
    October 29, 2020
    • Workshops
    • Health Tech
    • User Research
    • Remote
    • Design
  4. Turning COVID Unknowns into an Ongoing Product Strategy

    How to strategically pivot your business and product roadmap by testing your assumptions and connecting with customers.

    Kelly Gebo
    September 2, 2020
    • Design Thinking
    • Design Research
    • User Research
    • Strategy
  5. Advice for starting a health tech startup

    Startups in the healthcare space have some unique decisions to make early on: which incentives model to use, how to organize a medical team, and identifying legal resources to name a few.

    Lindsey Christensen
    August 17, 2020
    • Health Tech
    • Startup
    • User Research
  6. Using patient interviews to prioritize features for a health tech product

    Conducting user interviews is especially important for heathcare companies. They help us shape our products, prioritize features, and sometimes even blow our minds.

    Kyle Fiedler
    August 11, 2020
    • Design
    • User Research
    • Product Design Sprint
    • Health Tech
  7. Playbook updates: New Rapid Product Validation Section and Designing Section Updates

    Over the last few months, we’ve made some big changes to our playbook. We’ve added a new section, Rapid Product Validation, and updated our Designing section.

    Kyle Fiedler
    April 7, 2020
    • Design
    • Process
    • Jobs To Be Done
    • Continuous Improvement
    • Playbook
    • Design Sprints
    • Validation
    • User Interviews
    • User Experience
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    • User Interface
    • Virtual Hugs
    • Values
    • Successful Products
    • Product
  8. Priority Determines Product

    Build a useful product by balancing speed, feedback and focus.

    Keiran King
    April 1, 2020
    • User Research
    • Process
    • Product
    • Teams
    • Playbook
  9. Using personas in the Product Design Sprint

    Hi, my name is Eric, and I used to hate personas.

    Eric Bailey
    March 4, 2020
    • Design
    • User Research
    • Product Design Sprint
    • Product Design
  10. The Stuff Users Can't See Matters Too

    Behind every great digital product is a great internal product, but prioritising dashboards over new features can be a tough decision. Here are some reasons to consider taking the time to think differently about internal products and the people that use them.

    Luke Mitchell
    February 18, 2020
    • Product
    • Teams
    • User Research
    • User Experience
    • Design
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