We here at thoughtbot value user research and the part it plays when making key product decisions. Talking to people is how we keep the products we make intuitive, relevant, and human.
When thinking about the importance of connecting with the person you are interviewing, our minds wandered over to our friends and clients in the healthcare space. How do they establish trust with patients in these remote times? How do they create the safe space needed to encourage open and honest conversations about personal health experiences? And how do they navigate the additional hurdles that come with collecting sensitive patient information, remotely, during a pandemic?
Join Jaclyn Perrone, Design Director at thoughtbot (oh hey, that’s me!), for a fireside chat with Mallory McMillan, User Researcher at Seven, to answer these questions and uncover the challenges and triumphs of conducting remote user research for health tech in these trying times.
We’ll cover:
- Special considerations for conducting remote user research in the healthcare space
- Best practices for user interviews (both inside and outside of health tech)
- Navigating PHI (Protected Health Information) and HIPAA (Health Insurance Portability and Accountability Act)
- Discussing sensitive subjects with participants
- Interpreting, synthesizing, and sharing research findings
- Live Q&A with you the audience
This workshop is great for:
- Health tech leaders looking to conduct user research for their product
- Founders and designers looking to pivot into the health tech industry
- User researchers new to conducting remote user interviews in healthcare
Join us on November 5 at 12pm ET for a live virtual discussion. We’d love to talk about what’s more relevant to you, so make sure to submit a question or challenge as well!
