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Accessibility Statement

Last updated: .

Accessible websites are quality websites. This ties into our value of Quality:

We create working, maintainable, and understandable software that is enjoyable and easy to use. We improve the quality of the process and the client’s environment. Beyond that, designing and building quality software means improving the security, privacy, and accessibility of the product, and includes improvements of life and reduction of harm for all users and contributors.

Everyone, regardless of device or ability, should be able to enjoy visiting This means building our website in a robust and accessible way. On this page you can find information about how we’re going to achieve that, as well as what actions you can take to report an inaccessible experience.

The goal

We are striving to make all of compliant with the Web Content Accessibility Guidelines 2.1 (WCAG) AA standard. This is a standard that explains how to make the web usable for people with disabilities.

A work in progress

Accessibility is never “finished,” in that there is always room for improvement. From our values:

Continuous Improvement

We recognize that we can always be better. Therefore, we have strong opinions, loosely held, and take initiative to improve ourselves, the company, and our community.

This is a never-ending task, because there is always room for improvement. This week should be better than last, and we should be optimistic that next week will be better than this week. We learn new things, and share those things with our peers and community.

We are in the beginning phase of our commitment to accessibility, and we know we have a lot more to do. Because of this, we ask you to consider another one of our values:


We expect the best from each other, give each other the benefit of the doubt, encourage each other to take initiative to improve ourselves and the company, and provide direct and constructive help to each other.

We show trust and respect for each other by telling the truth, and demonstrate honesty and integrity in our actions.

Reporting issues

There are multiple ways to report accessibility issues. You can email us, tweet us, or call us (US: +1 (877) 9-ROBOTS or UK: +44 (0)20 3807 0560).

thoughtbot takes these issues very seriously. We will respond to reported issues within 3 business days, and to propose a solution within 5 business days. If desired, we will involve you in the process of implementing code and design changes.

You are entitled to escalate your complaint at any point in the process. However, we ask that you give us the benefit of the doubt while we work to fix the issue and make things right.


This website is built using standards-based technologies to ensure the widest range of devices, browsing modes, and assistive technology solutions can read and operate our content. Any person using a past, present, or future browser that honors these standards should be capable of navigating this site.


This website contains information about our services, client case studies, our playbook, and our studios. In addition, it contains links to open source tools we’ve made, as well as community resources such as podcasts and our blog.

We strive to describe this content using semantic HTML, images with alternate descriptions, and videos with captions. Exotic forms of interactive content should still be able to be operated using keyboards and other forms of input.

Third-party platforms, products, and services

Certain parts of utilize code from external services to function. While we strive to incorporate this code in a considerate and accessible way, we cannot guarantee the quality of code provided to us.

If you contact us about accessibility issues with third-party code, we will do our best to pass that information along to the appropriate person. We will also include you in the process, if desired.