A collection of conflict resolution tips from personal experience in customer service.
It’s exhausting to communicate all day in your non-native language, but we can practice kindness and understanding to relieve some of that mental load.
We walkhtrough how we use a silent sorting activity to help hear from all stakeholders and align the group on a singular product strategy.
How cross-functional teams and different perspectives help your product (& the Beatles) reduce risk.
Our tips can help founders nail their first version product while keeping track of their future vision.
In the beginning of 2021 thoughtbot made the decision to go fully remote. This blog highlights a bit more insight into the decision and the excitement we have for the path ahead.
Ever played Charades and acted out the perfect mime to ‘James Bond’, only to be met with blank stares? That moment when you wonder “Are my friends fools!?”, that’s the curse of knowledge.
Our communication practices can be very disrupting. Remote work has taught me to be more considerate of how I communicate with others. We should treat other people’s time as we like ours to be treated.
Tips for better communication, even when you’re not in person.
How design, engineering, and product management work together to prioritize your product.