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Articles by Jaclyn Perrone

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  1. New Online Workshop: Patient has entered the chat!

    Join thoughtbot Design Director Jaclyn Perrone for a fireside chat with Mallory McMillan, User Researcher at Seven, to uncover the challenges and triumphs of conducting remote user research for health tech.

    Jaclyn Perrone
    October 29, 2020
    • Workshops
    • Health Tech
    • User Research
    • Remote
    • Design
  2. How thoughtbot helped the MBTA improve communication among train officials

    We’re excited to announce that our work with the MBTA is now featured in the Summer 2020 issue of Design Museum magazine, as well as in a new case study on thoughtbot.com.

    Jaclyn Perrone
    August 21, 2020
    • Design Research
    • Design Sprint
    • Product Design
    • Mobile Development
  3. New Online Workshop: How To Unstick Your Product Strategy with One Exercise

    Watch thoughtbot Design Director Jaclyn Perrone facilitate a live, unscripted Lightning Design Jam with the product team at HBR.

    Jaclyn Perrone
    April 23, 2020
    • Remote
    • Workshops
    • Design
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  4. Advice for our user

    You signed up for a usability test…but what the heck is a usability test?

    Jaclyn Perrone
    December 28, 2016
    • Design
    • User Research
    • Usability
    • Testing
    • Interviews
  5. Tips For Conducting User Research Interviews

    When you know it’s time to go out talk to some users, but you don’t know how.

    Jaclyn Perrone
    July 1, 2016
    • Design
    • Interviews
    • Techniques
    • User Research
  6. User Testing Gone Wild: A Guide to Course Correction

    After some unexpected twists, here’s how to get your user test back on track.

    Jaclyn Perrone
    December 24, 2015
    • Design
    • Usability
    • Testing

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