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User Research Articles

Written by thoughtbot, your expert partner for design and development.

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    • Design
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  1. User Testing for Healthcare

    How to navigate sensitive conversations during user testing in healthcare, health tech, and beyond!

    Kelly McCann
    February 4, 2020
    • User Research
    • Interview Techniques
    • Design
    • Health Tech
  2. Conducting User Research Interviews Workshop

    Get the most out of your user interviews.

    Thom Obarski
    December 11, 2019
    • Design
    • Interview Techniques
    • User Research
  3. Empathize with Your Customer

    When you’re stuck in the weeds of a particular problem, don’t forget to take a step back and hear from those most impacted by your work: your customers.

    Josh Clayton
    March 19, 2019
    • Consulting
    • User Research
    • Interviews
  4. How to Lead Better User Interviews

    These are some observations I’ve made about what works while observing people.

    Eric Bailey
    June 12, 2018
    • User Research
    • Usability Testing
    • Usability
    • Design
  5. Before you MVP

    Reduce the risk of failure before building your MVP by conducting some invaluable research first.

    Emily Bahna
    April 2, 2018
    • User Research
    • Design Sprint
    • MVP
  6. Advice for our user

    You signed up for a usability test…but what the heck is a usability test?

    Jaclyn Perrone
    December 28, 2016
    • Design
    • User Research
    • Usability
    • Testing
    • Interviews
  7. Tips For Conducting User Research Interviews

    When you know it’s time to go out talk to some users, but you don’t know how.

    Jaclyn Perrone
    July 1, 2016
    • Design
    • Interviews
    • Techniques
    • User Research
  8. Ethnographic Research Exercise

    Practice ethnographic research with grocery shoppers.

    Jeff Smith
    January 15, 2015
    • Design
    • User Research
    • Product Design
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