No matter how much you prepare for an interview or usability test, you still need to keep on your toes and quell some hiccups along the way. These hiccups can come from you, your team, your materials, your environment, the users themselves, etc. Some are obvious, and some are not so obvious. The following are ways to address these common problems, in the hopes of avoiding them altogether.
By hearing first-hand how customers feel about your product, what compels them to use your product, and even why they stopped using your product, you’ll have more of a personal stake because those experiences will stand out. With this context, what seemed like a tedious solution might make total sense!
Internal products don’t have to go stale, and are worth the time investment, even if your users cannot see the improvements directly. Good internal products can improve your external product, and the experience of your users. Good internal products can make your company a better place to work, and save money that would have been spent on training.
You might find that you have a knack for giving feedback, and that you like helping out in this stage of the design process. If that’s the case, keep your eyes peeled for usability testing posts on sites like TaskRabbit, or sign up to be a tester on a service like Usertesting.
At thoughtbot, we pride ourselves not just on making products, but on making products people actually use. To accomplish this, we employ a human-centric design process that embraces uncertainty and iteration. We know we don’t have all the answers upfront, so we lean on our respective processes to illuminate the path to success.
I love the assurance the tests give me when I make design changes. It’s clear to me what I might have broken when implementing design for new features and makes sure I don’t introduce bugs into the application. I want to carry over the same calculating testing process to the design of the application as well, to make sure that the features the team is building are solving for the user’s job-to-be-done.
Studies show that products with good user experiences can improve conversion rates by as much as 400%. If the experience you provide resonates with your users, they’ll keep coming back for more--as many as 75%. thoughtbot can help you connect with the right users, collect their feedback, define what success looks like, and find out what steps you can take towards the experience your users are looking for.