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Director of Product Management - Remote in Lift Off

thoughtbot partners with organizations of all sizes to design, develop, and grow their software-based products and services.

Product management brings together these critical elements: business understanding, user experience, customer success, team management, and technical delivery.

This position is fully remote and is open to applicants located anywhere in the United States. We will begin reviewing applications no earlier than August 30th.


Salary and benefits vary by location. The salary range for this role is: $135,000- $170,000.

Position Details

As a Director of Product Management, you will:

  • Strategy: Collaborate closely with the Managing Director to help provide strategic direction and an implementation plan for Product Management within the Lift Off unit.
  • Investment Time: responsibility for working with Product Managers to develop and manage their Investment Time learning pathways in line with growth horizons and interest levels
  • Scheduling: work with Lift Off leadership to schedule new projects, rotations, and ensure coverage for PTO in order to ensure the company's best operations standards and resolve scheduling conflicts for team and clients
  • Process Improvements: manage cross-team dynamics to ensure customer and team success, proactively instituting process improvements across your team, e.g., review and provide feedback on roadmaps, strategic plans and retros
  • Anticipate Headcount Needs: Anticipate and budget for headcount changes, external hires, internal transfers, and succession planning
  • Culture: Create a transparent, collaborative and dynamic team culture, embracing thoughtbot's core values and modeling behavior
  • Communication: Communicate status and challenges to Managing Director and across to stakeholders as you work cross-functionally with other teams to execute features and ensure a cohesive integration across the broader organization
  • Business Development: Present a compelling narrative of the Lift Off team, the value of thoughtbot, and the value that product management brings to teams. Attend client prospecting and scoping calls, gathering information from current and prospective customers as well as helping close deals.
  • Management: Manage the performance of your team of product managers, including providing regular feedback, holding recurring 1:1’s, writing performance reviews, determining compensation, making promotion decisions, leveling up the skill sets, helping product managers set career goals, coaching through difficult situations, providing honest critical feedback
  • Product Management Subject Matter Expertise: Serve as the subject matter expert for the role of product management and for Lift Off generally and provide guidance to the leadership team into customer needs, business strategy, marketplace dynamics and competitors. Stay up to date on product development and identify opportunities for to drive larger impact
  • Conferences & Visibility: Attend conferences
  • Onboarding & Offboarding Team Members & Clients: Follow consistent onboarding and offboarding processes for both team members and clients
  • DEI: Support DEI initiatives and actively recruit for underrepresented minorities when open positions exist.

As a product manager, you will:

  • Collaborate with clients and thoughtbot designers to define and clarify product vision
  • Establish and continually adjust a product roadmap
  • Align product design and development to the business needs of the client
  • Support clients and team members through advising, Agile project management, and regular communication with all stakeholders
  • Ensure customer success through the lifecycle of the project, including helping with team onboarding, project delivery and offboarding.
  • Define customer-centred KPIs
  • Establish best practices around product management process & culture, including upskilling client teams
  • Collaborate with designers and clients to conduct and provide insights from customer and stakeholder interviews
  • Establish quantitative and qualitative feedback mechanisms to measure and improve product performance.
  • Assist Directors to build product management services, frameworks, and best practices for thoughtbot
  • Assist Business Development on sales and scoping sessions
  • Bolster thoughtbot’s industry reputation through workshops, and curriculum development related to product management
  • Build relationships with partners that can enhance our product management services
  • Escalate delivery or commercial risks on client projects to the Managing Director

About thoughtbot

We believe that it is possible to continuously learn and improve the way people work while building higher-quality products that make positive contributions to the world. We work with companies in every step of the product development and maintenance process to help identify and solve problems. We lead and participate in product design sprints, build high-quality apps, and then deploy them.

We proactively work on improving diversity, equity, and inclusion (DEI) at thoughtbot. We aim to maintain an inclusive work environment where everyone can thrive professionally, as well as have full lives outside of work. Read about our DEI efforts in the Diversity, Equity, and Inclusion section of our Playbook. We acknowledge that DEI work is never done, and that we will make mistakes along the way. We are continuously working on learning, improving ourselves, and the company.

As a member of thoughtbot, you’ll be part of our distributed remote community. We’re continuously working to assure remote work is inclusive, collaborative, comfortable, and social.

Want to dig deeper? Read more about our Purpose and Values, and how we work in our Playbook.


thoughtbot Product Managers are able to lead and manage the rapid design and development of high-quality, test-driven applications.

Well-qualified candidates will know:

  • How to conduct market/user research
  • How to analyze market research to identify business opportunities and create product strategy
  • How to translate product strategy into more detailed requirements
  • How to validate product ideas with prototypes and usability testing
  • How to lead and facilitate product design sprints,
  • How to manage scope to keep a project on time and on budget
  • The major trends in software design, development and business thinking

Very well-qualified candidates will also have experience with consulting, and a proven track record of attracting potential customers.

Well-qualified candidates value diversity, equity, and inclusion, and contributing to an inclusive working and learning environment.

We especially appreciate candidates that demonstrate commitment to valuing DEI and contributing to an inclusive working and learning environment. We also understand that not everyone has had the opportunity to commit to this work, and that's okay.

We encourage you to apply even if you don’t match 100% of the requirements. Let us know if you need any specific accommodations during the interview process.

Our Benefits

Our goal is to provide ourselves with the best possible benefits, tools to use, and environments to work in while staying sustainable. We've shared the full details of all our benefits here.

  • Investment Time

    We reserve at least 20 days of the year for continuous improvement to make ourselves, the company, and our community better by learning new tools and techniques, working on open source, blogging, creating new products, volunteering our time, and more.

  • Always Learning

    We pay 100% of expenses when you speak at conferences and 50% of the cost for attendees. We also pay 50% of all expenses for job-related training.

  • Stay Fresh

    We work a sustainable pace of 40 hours/week. We have four weeks (24 days in the UK) of vacation time per year, in addition to company holidays and sick days. For new parents, we also have at least 6 weeks paid leave in all locations, as well as the ability to take at least 6 months off.

  • Healthcare + Financial

    In the U.S. we provide competitive medical, dental, vision, and life insurance, and a comprehensive 401k plan with matching. In the UK we provide supplemental private insurance and a group personal pension scheme.

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thoughtbot does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.