Getting the best at-home recovery experience for chronic pain
- Client
Airrosti
- Services
Product Management, UX, UI and Product Design, React Native, Mobile Development
- Description
At a time when remote healthcare was needed most, thoughtbot helped Airrosti better serve their patients at home and created a product that grew into a core part of their patient treatment plans.
98%
patient satisfaction
90%
injury resolution
93%
improved pain score
Airrosti Remote Recovery is tracking nearly as well as in-clinic treatment in all areas like: patient satisfaction, injury resolution, and average visits.
Meeting the patient where they need care
Airrosti came to thoughtbot to create a remote offering of their recovery service, Airrosti Remote Recovery, their telehealth program as a custom PWA. Following clinical success of that launch, the team knew they needed to create a dynamic mobile product that met their clinical quality metrics and was simple and intuitive to use. Airrosti reengaged with thoughtbot to bring this application to life.
thoughtbot has been almost fully integrated into our team. They are absolutely a part of our product team and... we've really been able to achieve a lot of success by having open communication.
Streamlining appointments and intake
Instead of having to split efforts between a web portal, phone call, and physical forms, Airrosti is now able to guide users through a single source for all their appointment information. This includes scheduling, appointment management, intakes forms, and more.
Building connections between patient and provider
The team identified patient communication as a key area for improvements. By standardizing provider communication to be through the app, Airrosti was able to provide better remote care, and improve compliance tracking.
It has been a very easy, collaborative project. thoughtbot has really embraced our mission, understood our goals as an organization and worked to help us achieve them through the mobile app.