Be Committed: We are dedicated to your project and we expect that you
share that focus. Be prepared to commit at least 8 hours and up to 30 per week
working alongside our team. Be clear with us when you’re working on the project.
Be present in Slack/Basecamp and during Retrospectives.
Take Ownership of Feature Priority: You'll work together with our team to
define and prioritize the work to be done. While we expect to have input,
you have ownership of and responsibility for what is being worked on.
Run Acceptance Regularly: We expect clients to run through acceptance on a
regular cadence. This is your last chance (they'll have been asking for it
along the way too) to provide concrete feedback before the feature is deployed to users. Clearly communicate
if something doesn't match what you expected and move it back to Next Up. If the work
matches the acceptance criteria, celebrate it!
Communicate Between Secondary Stakeholders: When there are secondary
stakeholders who are not part of the day-to-day, you are the primary
conduit of communication between those secondary stakeholders and our team.
You should regularly communicate to secondary stakeholders what the product
team is working on and why, and regularly communicate any feedback from the
secondary stakeholders back to us.
Team Communication Expectations
Collaborative: We work collaboratively, and are excited to work openly and
closely with you and your team. Everyone on the team should understand the
problems that we’re solving. No knowledge should be siloed.
Respectful & Transparent: Everyone on the team should talk transparently to
each other. Hiding concerns or anxiety only makes hard conversations harder.
Let’s address issues, together, as they come up. Respect regular working hours.
Clear & Direct: The clearer we communicate, the faster that we’ll be able to
move on your project. Be direct in feedback. Speak through the lens of problems
and your customers.
Friendly: We enjoy helping you solve problems for your customers. Our
personality and energy will show through in our communication, we hope to see
yours as well.
Work in small releasable features: Together, we’ll break down work to the
smallest possible features that can be delivered independently. This allows the
team to work rapidly collecting feedback early. It allows us to adjust quickly
to new priorities and insights.
Daily Standups: Either on a video call (for 5-10 minutes) or in
Slack/Campfire. We’ll quickly sum up what we did yesterday, what we plan on
doing today, and if we have any blockers to our work.
Weekly Retrospectives: At the end of each week we’ll talk about how that week
went. Each person will talk about wins we had as a team, how we feel on the
project, and what concerns they have. We’ll then talk about the concerns as a
group and discuss action items to resolve those concerns.
Weekly Project Planning: As a team, we’ll take a look at our project management
tool. We’ll discuss features that are currently being worked on and what is at
the top of Next Up. During this meeting, we’ll develop a team understanding of
the next problems that we’re trying to solve. Typically, these happen after
Project Management & Messaging (Trello/Basecamp): A place for us to
understand what the current prioritized features are, and why they're
prioritized that way, and to asynchronously communicate around them.
Short Conversation (Slack/Campfire): Short form text, question and answer,
non-important conversations. Anything longer form should be put into the Project
Video Conference (Meet/Zoom): We use video conferencing regularly for our
meetings both scheduled and unscheduled. We’re able to hash out ideas, problems,
issues, and solutions faster synchronously. Once meetings are over, decisions
should be added to the Project Management tool.
Code Versioning & Management (GitHub): We’ll communicate about details of
implementation and code on GitHub. We do our work in branches, we’ll review code
in Pull Requests (PRs) and commit code to a main branch.
Design Collaboration (Figma/Invision/Abstract): We’ll talk about visual
design, user experience, and facilitate asynchronous design feedback.
Talk to one of our product experts about building success into your process.