Screenshots from the Health Match 360 Prototype
Quote from the Health Match 360 project
Health Match 360 is a service for matching prospective patients with licensed mental health therapists in the Greater Cincinnati Area. Clients seeking therapy create a secure account, complete a questionnaire about their needs and preferences, and receive a connection to a therapist through Health Match 360’s proprietary matching algorithm.
The algorithm prioritizes therapeutic fit and considers the style and personality of the therapist. To help clients get the help they need quickly, all Health Match 360 therapists agree to offer a free 15 minute phone consultation and an intake appointment within 2 weeks.
Bailey Bryant (Founder) is a licensed clinical psychologist with a passion for increasing accessibility to good mental healthcare. She and her partner, Jeremiah Harlan (CTO), applied for thoughtbot's pro-bono Product Design Sprint initiative.
Photos from the Health Match 360 Design Sprint
thoughtbot ran a design sprint for Health Match 360 in order to test the assumptions that were made for their first MVP iteration. thoughtbot Designers worked with Bailey and Jeremiah to isolate the problem statement, a user journey, and assumptions within the first day of the sprint. By the end of day two, the team had a full storyboard of the user journey to be tested. The interactive prototype was built off of the storyboard over the following two days. Assumptions were organized into a table with validation criteria and testing methods which both informed the prototype and the interview script.
After identifying what to focus on, thoughtbot interviewed a range of prospective clients and had them navigate an interactive prototype. Both the interview script and the prototype contained ideas to test and get feedback on.
In conducting these interviews, thoughtbot was able to quickly validate and invalidate ideas for where to grow the Health Match 360 service. In addition, valuable ideas and insights were captured about prospective features and directions the service could take.
Quote from Health Match 360 project
What does success look like for your project?
Immediately following the PDS, the Health Match 360 founders applied for a Grant using the output of the PDS to build their case. A few weeks later, they were thrilled to learn their proposal had been accepted. Bailey and Jeremiah confidently pitched that they had a validated business need to build out a patient-tested prototype which would bring their company to the next level. Congrats to the whole team!