We have used JIRA, Pivotal Tracker, Lighthouse, Basecamp, Trajectory, Unfuddle,
and other task management systems over the years. The following section details
a process using Trello but the overall process remains relatively similar across
No two products are the same, so flexibility in the product development process
is important. Trello responds well to changing the structure of the process "on
A Trello board is a software equivalent of a physical wall with columns of
sticky notes. In Trello terminology, the wall is called a "board." The columns
are called "lists." The sticky notes in columns are called "cards."
In the following image, "Current" is an example of a project board. "In Progress"
is an example of a list. "Confirm Internet Explorer support" is an example of a
In any task management system, it's important to have a view into the product
development process like this. The Next Up list is the single prioritized
list to which the product team refers in order to know what to work on next. It
represents one week of work.
A card represents a story, bug fix, engineering task, or general todo.
Cards start out as a simple idea, 1-2 sentences long. As they are pulled through
boards, detail is added, explaining why (from a business perspective)
we're focusing on it, and maybe notes on suggested implementation (though
designers and developers may take or leave it at their discretion; it's supposed
to be helpful, not prescriptive).
Once the cards in the Next Up list have been prioritized and vetted, they
are ready for design and development. A designer or developer "puts their face
on it" by assigning it to themselves and pulling it into the In Progress
The cards in the In Progress list are actively being designed or developed.
Etiquette is that you should never have your face on more than two cards at a
time. Work is done in a feature
When a designer or developer creates a pull request for their feature branch,
they move the card to the Code Review list. Any reviewers "put their face
on it" while reviewing.
There is no bottleneck for merging into main: everyone can do it.
The cards in the Testing on Staging (or Testing on Ad Hoc build for
iPhone apps) list are deployed to staging (or distributed via TestFlight
for iPhone apps).
The card creator and a designer review it for accuracy and user experience.
There is no bottleneck for deploying to staging: everyone can do it.
The cards in the Ready for Production list include cards that have been
accepted on staging and are ready to be deployed (but not necessarily rolled
There is no bottleneck for releasing to production: everyone can do it.
The cards in the Live (Week of [date]) lists have been released. Each week
has its own Live list so we can follow what got released when.