Create screening form
Make a usability testing screener in Google Forms. Ask questions that will give
the team an indication of fit for the test. This might be a variety of past
experiences or demographic information. It should change with every project.
Put this up at least 1 week before the testing, to ensure we have a wide variety
of people to choose from. Post on craigslist under "gigs":
Title: Get paid to help us test our websites
We're looking for people to use our websites and give us feedback.
We'll sit you down at a computer and have you perform a handful of tasks,
giving us feedback as you do so. You don't need to be an expert at using
the computer or the internet; in fact, we'd prefer people who consider
themselves average users.
We'll need about 45 minutes of your time and will give you
Compensation. The sessions
will take place this [Date] and [Second Date], at [Times].
[Studio location or remote instructions]
If you are interested, please click the link below and answer a few
[link to Google Form]
We'll get in touch with you to confirm your appointment by
[Few days before testing date].
A few days before the testing view the responses. Choose 3 participants, either
randomly, or based on the demographics needed for the project.
Email chosen participants
Thank you for your interest in usability testing! You have been chosen for
the [Time] usability testing slot, [Date].
We will need about 30 minutes of your time and we will be giving you
Could you please let me know by 6 PM this evening if you are able to
participate? If I don't hear from you this evening, I will have to choose
Give a deadline on that evening [or the next morning] since we have been stood
up so many times, and want a reliable person!
Once confirmed, email back with address and directions:
Great! Thanks for the quick response.
You’re now confirmed for the [Time] appointment on [Date].
[Studio address and directions if in-person / Zoom instructions if remote]
If anything comes up, please email me. Its very important that we have a
participant for the session, so please do let me know if you cannot make it for
any reason. Those who do not show up on time [or] do not show at all will not be
considered for any future usability
I’ll be sending you a reminder Thursday morning, but please let me know if
you have any questions in the meantime.
Day before testing/of testing, email reminder:
This is a reminder that you are participating in usability testing today at
1:30 PM at [Studio address if in-person or Zoom link].
Please let me know if there is any reason that you can not make it today.
Thank you for your time and looking forward to meeting you.