The Frontrow Health platform sets out to allow consumers to monetize their own healthcare data through shopping for personalized home health products vetted by their doctor. Frontrow Health’s solution will enable the first doctor-assisted healthcare shopping experience for consumers. It also gives doctors a way to earn additional revenue, as they onboard their own patients and review direct-to-consumer health products and services.
Frontrow Health began looking for a partner to help design and build the most impactful experience for their target users and selected thoughtbot because of the proven experience in uncovering a sound product strategy, defining user needs, building the most impactful MVP, and working collaboratively to maximize Frontrow Health’s chances of both product and business success.
Our research included conducting user interviews that helped to uncover audience needs, motivations, and day-to-day workflows. At the close of the Sprint, the most crucial pieces of the Beta application were confirmed as well as the relationships between the marketplace participants. Our roadmap and corresponding feature set was prioritized into three categories: Beta, MVP and Post-Launch.
Moving forward with the design and development of the Beta product, thoughtbot provided additional support on the DevOps and Business front, including helping them hire their own internal product team and onboard them successfully. The thoughtbot DevOps team focused on integrating the main application with the product recommendation algorithm in necessary environments and from a business perspective, thoughtbot’s Product Strategists worked closely with Frontrow Health to finalize the brands and respective data that would be fully integrated and managed via a supporting admin tool.
As our product took shape, the Frontrow Health team also grew. thoughtbot supported the hiring, onboarding and training of Frontrow health’s newest (& first!) in-house designer and developers.
After a successful Beta launch, thoughtbot and Frontrow Health will continue the same agile process in tackling fast-follow features and revisiting MVP & Post-Launch goals, using customer research, and industry analysis to make strategic decisions. As Frontrow Health grows, thoughtbot looks forward to watching their product evolve, and helping them grow a stellar product team in parallel.