Smart and nimble: Creating a scalable, multi-platform solution for virtual urgent care
To break new ground in virtual-first delivery, healthcare company CloseKnit needed pioneering technology, top-caliber talent, and a speedy build.
“It’s been a remarkable experience. The thoughtbot team really became part of our team. I don’t have to think about the design system because it just works. It’s scalable, it’s beautiful, and it works.”
– Matt Thompson, Product Manager, CloseKnit
The Challenge
How do you create a product that can handle multiple integrations and bring it to market fast?
CloseKnit launched its virtual-first primary care practice with a mobile app. It quickly became clear that patients wanted the option of using a desktop browser to see their doctors on a larger screen, and to interact with more than one healthcare provider. Compounding the challenges were the need to bring the product to market as quickly as possible with a very small team.
We wanted to build the new product with Ruby on Rails, and we chose thoughtbot because its team includes some of the industry’s best Ruby on Rails developers.
What We Did
Much of thoughtbot’s work with CloseKnit focused on deploying Hotwire, front end technology that allowed the web team to develop the new product while the Android and iOS teams could inherit most of the features without needing much new coding. Working with high-caliber developers gave CloseKnit the confidence to take on new technology even with a tight timeline.
Healthcare is a complex business with many integrations needed, from access and communication between patients and providers to billing and other administrative functions. Working with UX designers who can also code—a hallmark of the thoughtbot team—was a game-changer for CloseKnit’s team, they say.
I trust thoughtbot's technical designers because I’ve seen their design output and it’s fantastic. I trust them to tell me what’s feasible and not feasible.
The Result
CloseKnit’s engineering team has gained much more than a high-caliber product. By modeling clear, thoughtful, and responsive communication, thoughtbot’s team changed the way CloseKnit’s product and engineering teams interact with each other, even down to how they approach code reviews.
We’ve had eight to ten times improvement in our release speed over a year, and that pace only looks to continue to accelerate. It’s night and day in terms of what we’re able to deliver.
