Hoptoad Gets Paid Accounts and SSL

It’s been a little over five months since we launched Hoptoad, and we’ve caught over million application errors from people riding the toad. Now we’re taking it to the next level and rolling out paid plans along with some new features.

When I Ride The Toad, I Ride Him with a Saddle


Hoptoad has been an incredible success since its launch. The people using the service so far have absolutely proven our original assumption that a lot of the things we were feeling pain with in our consulting business are things felt by a lot of other web application developers too.

As more and more people have signed up, we’ve had a great relationship with EngineYard from an infrastructure perspective as both the data storage and bandwidth needs of the service have continued to grow (most recently we moved onto a dedicated MySQL cluster to account for future growth).

This usage growth has been fantastic to watch, and doing frequent production deploys to satisfy feature requests and feedback from actual users of the service has been a great motivation to keep improving the service for ourselves as well.

Today we’re excited to introduce paid plans for hoptoad - but first we want to make it clear how much we’ve appreciated the feedback from our current users - as long as you stay at your current project and user usage, you will never be charged. Right now 75% of our users fall into the Egg plan, which is completely free. Finally, we decided that (just like new accounts) when current users decide to upgrade to any of the paid plans, they’ll get a 30 day free trial at the new plan level.

Lock that Toad Up


The Hoptoad Notifier plugin does its best to strip out sensitive data (like passwords in the post parameters) before sending the exception along. But we’ve always felt just a little funny about sending even the rest of the exception data in the clear. That’s why we’re now introducing SSL support.

Enabling SSL is as simple as upgrading your account to either the Toad or Bullfrog plans, and adding the secure option to your Hoptoad Notifier configuration:

HoptoadNotifier.configure do |config|
  config.api_key = '1234567890abcdef'
  config.secure  = true


Finally, in order to better serve the existing users in the Hoptoad community - and what we hope will be a new group of hoptoad customers - we’ve installed the tender support actually, from ENTP. Tender gives a much more friendly experience than dropping a tired, downtrodden user in front of a cold, silent lighthouse page. So use the new Hoptoad support area for leaving feedback and asking questions.


So thanks again to the businesses, hobbyists and other developers that have tried out hoptoad and told us that you find value in the service. If you’re an existing customer, you’ll find the plan details in the account edit area of your existing account. If you create a new account, the details are right there on the new account page.

FYI: Hoptoad/Airbrake was sold to RackSpace and is now called Airbrake Bug Tracker.