Improving the reading level is often overlooked or downplayed as unglamorous work. Yet it is one of the most effective things you can do to make a product more usable.
Behind every great digital product is a great internal product, but prioritising dashboards over new features can be a tough decision. Here are some reasons to consider taking the time to think differently about internal products and the people that use them.
If you can’t tell me what version of my app you’re running, we’re both stuck.
Something as simple as making a phone call or opening a URL on iOS is more complicated than you may realise. How can we gracefully handle when things go wrong?