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Improving the reading level is often overlooked or downplayed as unglamorous work. Yet it is one of the most effective things you can do to make a product more usable.
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Behind every great digital product is a great internal product, but prioritising dashboards over new features can be a tough decision. Here are some reasons to consider taking the time to think differently about internal products and the people that use them.
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If you can’t tell me what version of my app you’re running, we’re both stuck.
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Something as simple as making a phone call or opening a URL on iOS is more complicated than you may realise. How can we gracefully handle when things go wrong?
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