---
title: 'New Online Workshop: Patient has entered the chat!'
teaser: 'Join thoughtbot Design Director Jaclyn Perrone for a fireside chat with Mallory
  McMillan, User Researcher at Seven, to uncover the challenges and triumphs of conducting
  remote user research for health tech.

  '
tags: workshops,health tech,user research,remote,design
author: Jaclyn Perrone
published_on: 2020-10-29
---

We here at thoughtbot value user research and the part it plays when making key
product decisions. Talking to people is how we keep the products we make
intuitive, relevant, and human.

When thinking about the importance of connecting with the person you are
interviewing, our minds wandered over to our friends and clients in the
healthcare space. [How do they establish trust with patients in these remote
times?](https://thoughtbot.com/events/user-research-healthcare) How do they
create the safe space needed to encourage open and honest conversations about
personal health experiences? And how do they navigate the additional hurdles
that come with collecting sensitive patient information, remotely, during a
pandemic?

[![Register for the fireside chat](https://images.thoughtbot.com/blog-vellum-image-uploads/sQHCqsBuQDe9wzprNQT1_user-research-healthcare.png)](https://thoughtbot.com/events/user-research-healthcare)

Join Jaclyn Perrone, Design Director at thoughtbot (oh hey, that’s me!), for a
fireside chat with Mallory McMillan, User Researcher at Seven, to answer these
questions and uncover the challenges and triumphs of conducting remote user
research for health tech in these trying times.

**We’ll cover:**

- Special considerations for conducting remote user research in the healthcare
  space
- Best practices for user interviews (both inside and outside of health tech)
- Navigating PHI (Protected Health Information) and HIPAA (Health Insurance
  Portability and Accountability Act)
- Discussing sensitive subjects with participants
- Interpreting, synthesizing, and sharing research findings
- Live Q&A with you the audience

**This workshop is great for:**

- Health tech leaders looking to conduct user research for their product
- Founders and designers looking to pivot into the health tech industry
- User researchers new to conducting remote user interviews in healthcare

[Join us on November 5 at 12pm ET for a live virtual
discussion.](https://thoughtbot.com/events/user-research-healthcare) We’d love
to talk about what’s more relevant to you, so make sure to submit a question or
challenge as well!