---
title: Issues with Hoptoad server move
teaser: Our apologies for the issues moving Hoptoad over to Engine Yard.
tags: news,airbrake
author: Chad Pytel
published_on: 2010-02-10
---

Unfortunately, our Hoptoad server move did not go as planned today. We
understand that your application may have been slowed because of the extended
outage, and we sincerely apologize for the trouble that it caused.

**If your application was adversely affected by the outage, please file a
support request at http://help.hoptoadapp.com and we'll give you a refund for
all of last month's service.**

As for the cause of the problem, the cutover to Engine Yard cloud went fine, but
as soon as the cutover was complete requests to the new servers immediately
showed very high wait times. Assisted by Engine Yard engineers, we attempted to
resolve the problems, but we weren't able to fix it, and so eventually we needed
to roll back to the old servers.

Unfortunately, the load testing we had done prior to the switch over didn't show
these problems.

Over the next few days, we will continue to work with Engine Yard support to
perform more load testing, and ensure that we can switch without problems. Once
we're confident in the ability to switch without further issues, we'll proceed.

Again, I can't apologize enough for the trouble. In addition to the refund for
all of last month, when you see me at a conference, kick me in the shins and
I'll buy you a drink.

FYI: _Hoptoad/Airbrake was sold to RackSpace and is now called [Airbrake Bug Tracker](http://airbrake.io)_.